Terms & Conditions

"Client" means the dental practice, business, or individual entering into a service agreement with Heavyclick.

"Services" refers to all deliverables described in a signed service agreement, including but not limited to website design and development, SEO, patient acquisition systems, AI integrations, review automation, and referral program setup.

"Agreement" means the signed service proposal or contract between Heavyclick and the Client, incorporating these Terms by reference.

"Setup Fee" means the $3,000 non-refundable payment due at the time of signing, before work commences.

"Completion Fee" means the $4,000 payment due upon successful delivery of all Phase 1 deliverables, payable either in full or via the approved installment plan.

Heavyclick provides dental patient acquisition and web studio services. All deliverables, timelines, and scope are defined in the signed service agreement. Services are delivered in two phases:

• Phase 1 (14 days): Custom website build, automated review request system, online booking integration, AI customer care, and AI visibility setup.
• Phase 2 (60 days): Local business partnership outreach, influencer collaboration, gift card referral program, challenge program, Wow Effect activation, and SEO.

Heavyclick reserves the right to use subcontractors or third-party tools to deliver services, provided that the quality and delivery standards outlined in the Agreement are maintained.

Services are provided on an engagement basis. There are no ongoing retainers or monthly fees unless separately agreed in writing.

All payments are quoted and collected in US Dollars (USD). Payment is processed via Flutterwave.

The Completion Fee is only due upon confirmed delivery of all Phase 1 deliverables. If the Client elects the installment option, the first installment is due on the Phase 1 go-live date, with subsequent payments due monthly thereafter.

Late payments beyond 7 days of the due date may result in suspension of services until payment is received. Heavyclick reserves the right to recover reasonable costs incurred in the collection of overdue amounts.

The rationale is straightforward: the Setup Fee covers direct costs incurred immediately upon engagement — market research, ICP analysis, business outreach, design resources, and infrastructure provisioning. These costs are irreversible once incurred.

Completion Fee refunds: The $4,000 Completion Fee is not charged until all Phase 1 deliverables are confirmed live and operational. If Heavyclick fails to deliver any Phase 1 deliverable within the agreed timeline without cause attributable to the Client, the Completion Fee is waived and Heavyclick continues working at no charge until all deliverables are fulfilled.

Disputes: If the Client believes a deliverable has not been met, they must raise a written dispute within 7 days of the scheduled delivery date by emailing info@heavyclicks.space. Heavyclick will respond within 3 business days and work to resolve the issue in good faith before any further escalation.

Chargebacks: Initiating a chargeback or payment dispute without first contacting Heavyclick directly is considered a breach of these Terms. Heavyclick will contest all chargebacks with documented evidence of services rendered.

The 14-day Phase 1 delivery clock begins on the date the onboarding intake form is fully submitted with all required materials. Required materials include but are not limited to: logo files, practice photos, patient contact list, Google Business Profile access, and domain registrar credentials.

Any delay by the Client in providing required materials pauses the delivery clock accordingly. Heavyclick will notify the Client when materials are outstanding and the clock is paused.

If Heavyclick fails to deliver any guaranteed Phase 1 deliverable within 14 days through no fault of the Client, the Completion Fee is waived and Heavyclick continues work at no charge until delivery is complete.

Phase 2 deliverables are targeted for completion within 60 days of the Phase 1 go-live date. The same principle applies: if any Phase 2 deliverable is not completed within 60 days, Heavyclick continues work on that item at no additional charge.

The Client agrees to:

• Complete the onboarding intake form promptly and accurately.
• Provide all requested assets (logo, photos, patient list, domain access) within 5 business days of the request.
• Designate one primary point of contact for communications.
• Review website staging deliverables within 48 hours of receipt and provide feedback within the one-revision window.
• Ensure all patient data shared with Heavyclick has been collected lawfully and that the Client has a valid basis for processing under applicable law.
• Maintain active accounts for third-party services required for delivery (e.g. Google Business Profile, domain registrar).

Failure to meet these obligations that materially delays delivery does not constitute a breach by Heavyclick and does not trigger refund or warranty obligations.

Upon receipt of full payment, the Client owns all custom-built assets delivered under the Agreement, including website design, copy, and code.

Heavyclick retains ownership of all proprietary frameworks, methodologies, templates, and pre-existing tools used to deliver the Services. These are licensed to the Client for use within the delivered product but are not transferred.

Heavyclick retains the right to display the Client's website in its portfolio and marketing materials unless the Client requests otherwise in writing within 30 days of go-live.

The Client grants Heavyclick a limited, non-exclusive licence to use the Client's brand assets (logo, name, photography) solely for the purpose of delivering the agreed Services.

Heavyclick handles patient contact data (name, phone number, email) solely for the purpose of delivering the agreed Services, specifically the automated review request system. All patient data is stored securely and encrypted at rest.

Heavyclick will execute a Business Associate Agreement (BAA) with the Client prior to handling any patient data, as required under HIPAA. The Client confirms they have a lawful basis for sharing this data with Heavyclick and that patients have previously consented to communications from the practice.

Both parties agree to keep the financial terms of the Agreement and all shared business information confidential and not to disclose it to third parties without prior written consent, except as required by law.

Patient data will be securely deleted from Heavyclick systems within 90 days of the conclusion of the engagement, or upon written request by the Client.

Heavyclick's total liability to the Client for any claim arising under or in connection with the Agreement shall not exceed the total fees paid by the Client to Heavyclick under that Agreement.

Heavyclick shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, loss of patients, or loss of data, even if Heavyclick has been advised of the possibility of such damages.

Heavyclick does not guarantee specific patient volume outcomes, search ranking positions, or revenue results. All projections and case study data provided are illustrative and based on past performance, which is not indicative of future results.

Heavyclick is not liable for downtime, data loss, or service interruptions caused by third-party platforms including Google, Twilio, Vercel, Supabase, or Flutterwave.

Either party may terminate the Agreement by providing written notice if the other party materially breaches any term and fails to remedy that breach within 14 days of written notice.

If the Client terminates the Agreement after work has commenced but before Phase 1 is delivered, the $3,000 Setup Fee is forfeited in full. No Completion Fee is due.

If Heavyclick terminates the Agreement without cause before Phase 1 delivery, Heavyclick will refund the Setup Fee in full within 10 business days.

Upon termination, all delivered assets are transferred to the Client (subject to full payment of any outstanding balance), and Heavyclick will cease all work on the Client's behalf.

These Terms and any Agreement entered into under them shall be governed by the laws applicable to the jurisdiction in which Heavyclick is registered. Any disputes shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may seek resolution through binding arbitration or through the courts of competent jurisdiction.

Heavyclick reserves the right to update these Terms at any time. Material changes will be communicated via email to active Clients at least 14 days before taking effect. Continued use of Heavyclick services after changes take effect constitutes acceptance of the revised Terms.

Agreements signed before any revision date are governed by the Terms in effect at the time of signing.

For questions about these Terms, to raise a dispute, or to request data deletion, contact:

We aim to respond to all inquiries within 2 business days.